Comments (good or bad!)
If you have any comments, complaints or praise about our services to you, please let us know.
You can discuss comments or complaints informally with your GP or staff members. If you wish to make a formal complaint please ask reception staff for a complaint form or write to the practice manager at the practice address
You may also like to follow this link for more details on PALS who can provide further information and support if you have a concern www.northoftyne.nhs.uk/Patients/pals
Friends and family test
This practice welcomes your comments at all times. Please see this link for further information Friends and family
If you would like to participate please open this document:
You can print the form, complete it and return it to the practice the next time you attend or post it to us at 49 Marine Avenue Surgery, Whitley Bay NE26 1NA
All comments are anonymous and in order to preserve anonymity it is not possible to send your response via e mail.
Thank you for your help
Results for August 2017
We asked patients to answer the question “how likely are you to recommend our GP practice to friends and family if they needed similar care or treatment”
We had 41 responses (all from SMS text messages) and the results were as follows:
32 Patients were extremely likely to recommend us
3 Patients were likely to recommend us
2 patient was neither likely nor unlikely to recommend us
0 were unlikely to recommend us
4 were extremely unlikely to recommend us
Patient survey results
The practice is covered by the national patient survey, which publishes results annually. If you would like to view results for practice, please click here.