Calling for an appointment
When you contact the surgery you will be given a series of options:
- Option 1 – Prescription queries/orders
- Option 2– Book an appointment. When making an appointment the receptionist will ask you for some basic information about why you want to see the clinician. This helps the receptionists make the appointment with the most appropriate person.
You may request or be offered a telephone appointment with either the doctor, nurse practitioner or practice nurse. This may be in several days time or the same day depending on the clinical need.
You can now make or cancel routine appointments online. To register, pop in to the surgery and let the receptionist know you would like to use online services. You will then be given your username and password.
All patients have a named GP who is responsible for their overall care at the practice. If you do not know who your named GP is please contact the surgery and ask one of the receptionists.
If you would like an interpreter to attend your consultation please inform the receptionist when you book your appointment.
Care and support planning
We are changing the way we organise appointments and provide support for people who have long term conditions by putting in place a new way of working called care and support planning.
This aims to give you the opportunity to get more out of your annual review appointments by reorganising the way things happen and giving you more information before you see your nurse or doctor. It should help you to talk about:
- What is important to you
- What you can do to look after your health and stay well
- What support you may need
Who is it for?
Anyone with a long term condition like diabetes for example
Why change things?
It will help both you and the doctor or nurse make the best use of the time you have in your care and support planning appointment. All the important tests and results needed at your appointment will be available to you before the appointment as well as an opportunity to think through what questions you want to ask and identify your key concerns which you want to talk about.
What does this mean for me?
This means that your care and support planning review will usually take place over two separate appointments and you will have time to think about what you want to get out of these visits.
What happens at the first appointment?
At the first appointment you will be asked to attend the surgery to have any checks or tests (e.g. blood tests, breathing tests) done with a healthcare assistant. The healthcare assistant will book your next appointment which will be with a doctor or nurse.
What happens next?
Your test results from this appointment will be sent to you with an explanation of what they mean. There will also be a space on the letter for you to make notes along with the details for your next appointment and who you will be seeing. This will give you a chance to think about what you would like to talk about at your care and support planning appointment. It`s helpful if you bring this letter with you.
What happens at the care and support planning appointment?
At your care and support planning appointment you will be able to ask questions and talk about what’s important to you and your doctor or nurse will raise any issues they are concerned about. Once you both agree on one or two main things to work on, you will get the chance to work out a plan and identify any support you need to help you look after your health.